Delivery Terms B2B

The charges shown here apply exclusively to B2B shippments.

Pay attention to the complementary information on dropshipping and payment methods.

Carriers

We ship our products insured via DHL International or Deutsche Post World Net as registered mail. We do NOT ship to PO Box addresses! Additionally, some locations are not served at all or only with a surcharge by the carrier. An automatic fall-back to another carrier is used in such case, to insure fast delivery if your order is affected. You can download a list of the affected locations for DHL as a .pdf file. If you want to use a certain carrier - despite the surcharge (atm. appr. 12.00 EUR) - please, indicate this in the message field of the order form. You will receive a confirmation e-Mail for each order (with a tracking number from the carrier as well as additional information if necessary) from us.

Deadline

Orders need to be placed workdays before 13:00 CET, to be shipped on the same day.
Orders placed after 13:00 CET, will be shipped on the next working day (Mo-Fr).
Orders received after 13:00 CET on Fridays will be processed on the following Monday.

Valuepack

Shipments via Valuepack (especially for jewellery) will be delivered after the next working day (Monday-Friday).
Jewellery is insured up to a maximum of 2500 EUR³.

¹ Standard packages are insured by DHL only up to maximal 500 Euro³. Therefore, the standard shipping with DHL for orders of goods from a value of 501 Euro³ happens in 2 DHL packages on 2 consecutive workdays. The shipping method in the shopping cart will switch automatically and points it out (does not apply to Value Pack!).

² According to the receiver's country the payment of customs duties and/or other fees, which must be payed at receipt of the product, may result. We do not covver these expenses! Hence, you need to enquire about these duties and/or other fees at the appropriate customs office before placing an order.

³ Value of goods net, excl. VAT.