Delivery Terms B2B
|Delivery Zone||Shipping Rates||Parcel/Mail Service||Free Shipping|
|European Union (EU)||9.00 EUR**||DHL, FedEx, Deutsche Post||over 500 EUR***|
|Switzerland, Rest of the World||16.00 EUR**||DHL, FedEx||over 500 EUR***|
We ship our products insured via FedEx/DHL International or Deutsche Post World Net as registered mail. We do NOT ship to PO Box addresses! Additionally, some locations are not served at all or only with a surcharge by the carrier. An automatic fall-back to another carrier is used in such case, to insure fast delivery if your order is affected. You can download a list of the affected locations for FedEx as well as DHL as a .pdf file. If you want to use a certain carrier - despite the surcharge (atm. appr. 12.00 €) - please, indicate this in the message field of the order form. You will receive a confirmation e-Mail for each order (with a tracking number from the carrier as well as additional information if necessary) from us.
Orders need to be placed workdays before 12:00 CET, to be shipped on the same day.
Orders placed after 12:00 CET, will be shipped on the next working day (Mo-Fr).
Orders received after 12:00 CET on Fridays will be processed on the following Monday.
Pick & Pack & Handling
For orders less than 30 EUR*** we charge a processing fee of 2.00 EUR*** plus shipping charges. Part orders are not affected.
Deliveries via express shipping are made the next working day (Monday-Friday). Shipments are insured through DHL up to 500 EUR*** per package. Express shipping is only possible within Germany!
Shipments via DHL-Valuepack (especially for jewelery) will be delivered before 12 am (Monday-Friday) the next working day.
Jewelry is insured up to a maximum of 2500 EUR***. However, the package must not exceed 3kg and the dimensions of 34x24x5cm!
Please, if necessary, place 2 orders - e.g. jewelery packaging (as DHL package, insured up to 500 EUR***) and high-quality gold jewelery (as DHL-Valuepack, insured up to a maximum of 2500 EUR***).
* Standard packages are insured by DHL only up to maximal 500 Euro***. Therefore, the standard shipping with DHL for orders of goods from a value of 501 Euro****** happens in 2 DHL packages on 2 consecutive workdays. The shipping method in the shopping cart will switch automatically and points it out (does not apply to Value Pack!).
** According to the receiver's country the payment of customs duties and/or other fees, which must be payed at receipt of the product, may result. We do not covver these expenses! Hence, you need to enquire about these duties and/or other fees at the appropriate customs office before placing an order.
*** Value of goods net, excl. VAT.