Delivery Terms B2B
Please, read our shipping information carefully and pay attention to the complementary information on
dropshipping and
payment methods.
The charges shown here apply exclusively to B2B shippments.
| Delivery Zone | Shipping Rates | Parcel/Mail Service | Free Shipping |
|---|---|---|---|
| European Union (EU) | 9.00 EUR** | DHL, FedEx, Deutsche Post | over 500 EUR*** |
| Switzerland, Rest of the World | 16.00 EUR** | DHL, FedEx | over 500 EUR*** |
Carriers
We ship our products insured via FedEx/DHL International or Deutsche Post World Net as registered mail.
Some carriers do NOT ship to PO Box addresses! Additionally, some locations are not served by all carriers. An automatic
fall-back to another carrier is used to insure fast delivery if an order is affected.
For each order you will receive an E-mail from us with a tracking number as well as additional information if necessary.
Deadline
Orders need to be placed workdays before 12:00 CET, to be shipped
on the same day.
Orders placed after 12:00 CET, will be shipped on the next
working day (Mo-Fr).
Orders received after 12:00 CET on Fridays will be processed on the following Monday.
Pick & Pack & Handling
For orders less than 30 EUR*** we charge a processing fee
of 2.00 EUR*** plus shipping charges. Part orders and DropShipping orders are
not affected.
DHL-Express
Deliveries via express shipping are made the next working day (Monday-Friday).
Shipments are insured through DHL up to 500 EUR*** per package.
Express shipping is only possible within Germany!
DHL-Valuepack
Shipments via DHL-Valuepack (especially for jewelery) will be delivered before 12 am (Monday-Friday)
the next working day.
Jewelry is insured up to a maximum of 2500 EUR***.
However, the package must not exceed 3kg and the dimensions of 34x24x5cm!
Please, if necessary, place 2 orders - e.g. jewelery packaging (as DHL package, insured up to
500 EUR***) and high-quality gold jewelery (as DHL-Valuepack, insured up to a maximum of 2500 EUR***).
Part Orders
If you need this option, please contact support.
* Standard packages are insured by DHL only up to maximal 500 Euro***. Therefore, the standard shipping with DHL for orders of goods from a value of 501 Euro****** happens in 2 DHL packages on 2 consecutive workdays. The shipping method in the shopping cart will switch automatically and points it out (does not apply to Value Pack!).
** According to the receiver's country the payment of customs duties and/or other fees, which must be payed at receipt of the product, may result. We do not covver these expenses! Hence, you need to enquire about these duties and/or other fees at the appropriate customs office before placing an order.
*** Value of goods net, excl. VAT.