Delivery Terms B2B
The charges shown here apply exclusively to B2B shippments.
|Delivery Zone||Shipping Rates||Parcel/Mail Service||Free Shipping|
|European Union (EU)||12.00 EUR**||DHL, (Deutsche Post)||over 500 EUR***|
|Switzerland, Rest of the World||16.00 EUR**||DHL, (Deutsche Post)||over 500 EUR***|
We ship our products insured via DHL International or Deutsche Post World Net as registered mail. We do NOT ship to PO Box addresses! Additionally, some locations are not served at all or only with a surcharge by the carrier. An automatic fall-back to another carrier is used in such case, to insure fast delivery if your order is affected. You can download a list of the affected locations for DHL as a .pdf file. If you want to use a certain carrier - despite the surcharge (atm. appr. 12.00 EUR) - please, indicate this in the message field of the order form. You will receive a confirmation e-Mail for each order (with a tracking number from the carrier as well as additional information if necessary) from us.
Orders need to be placed workdays before 13:00 CET, to be shipped
on the same day.
Orders placed after 13:00 CET, will be shipped on the next working day (Mo-Fr).
Orders received after 13:00 CET on Fridays will be processed on the following Monday.
Pick & Pack & Handling
For orders less than 30 EUR*** we charge a processing fee of 2.00 EUR*** plus shipping charges. Part orders are not affected.
Deliveries via express shipping are made the next working day (Monday-Friday). Shipments are insured through DHL up to 500 EUR*** per package. Express shipping is only possible within Germany!
Shipments via DHL-Valuepack (especially for jewelery) will be delivered before 12 am (Monday-Friday)
the next working day.
Jewelry is insured up to a maximum of 2500 EUR***. However, the package must not exceed 3kg and the dimensions of 34x24x5cm!
Please, if necessary, place 2 orders - e.g. jewelery packaging (as DHL package, insured up to 500 EUR***) and high-quality gold jewelery (as DHL-Valuepack, insured up to a maximum of 2500 EUR***).
If you need this option, please contact support.
* Standard packages are insured by DHL only up to maximal 500 Euro***. Therefore, the standard
shipping with DHL for orders of goods from a value of 501 Euro****** happens in 2 DHL packages
on 2 consecutive workdays. The shipping method in the shopping cart will switch automatically and points it out (does not apply to Value Pack!).
** According to the receiver's country the payment of customs duties and/or other fees, which must be payed at receipt of the product, may result. We do not covver these expenses! Hence, you need to enquire about these duties and/or other fees at the appropriate customs office before placing an order.
*** Value of goods net, excl. VAT.